Terms of service
At Urban Cart India, we carefully select practical and useful products for your everyday needs. We want you to have a smooth shopping experience, and if something goes wrong with your order, we’re here to help.
1. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please send us:
- Your order number
- Clear photos of the product
- Clear photos of the packaging received
- A short video showing the issue, where applicable
Once we receive the details, our team will review the issue and determine the appropriate resolution.
Depending on the situation and product availability, we may offer a replacement, refund, or another appropriate resolution.
2. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we will work with you to arrange an appropriate resolution.
3. Products Damaged During Delivery
If your product has been damaged during transit, please contact us within 48 hours of receiving the order.
Please keep the original packaging until your request has been reviewed, as photographs of the packaging may be required to process the claim.
4. Change of Mind & Unwanted Products
We currently do not accept returns solely because you have changed your mind, ordered the wrong product, or no longer require the product, unless a different return policy is specifically mentioned on the product page.
Products that have been used, altered, damaged after delivery, or are otherwise not in their original condition may not be eligible for return where applicable.
This does not affect your rights under applicable consumer protection laws.
5. Refunds
If your refund is approved, the refund will generally be processed to the original payment method used for the order.
Once the refund has been initiated, the time taken for the amount to reflect in your account may depend on your bank or payment provider.
We will notify you once the refund has been processed.
6. Replacement
Where a replacement is approved, we will arrange it subject to product availability.
If the same product is unavailable, Urban Cart India may offer an alternative resolution, including a refund where applicable.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will try our best to accommodate cancellation requests; however, once an order has been processed or dispatched, cancellation may no longer be possible.
8. Return Shipping
For an approved return resulting from a wrong, damaged or defective product, Urban Cart India will provide instructions regarding the return or replacement process.
Return shipping arrangements will depend on the circumstances of the request.
For returns that are not covered by this policy, any applicable return shipping costs may be the customer's responsibility.
9. Product-Specific Policies
Certain products may have specific return, replacement or warranty conditions due to their nature.
Where applicable, these conditions will be mentioned on the relevant product page.
10. How to Request a Return, Replacement or Refund
To raise a request, email us at:
Please include:
Subject: Return / Replacement / Refund Request – [Order Number]
And provide:
- Order number
- Name used while placing the order
- Product name
- Description of the issue
- Photos/videos supporting your request
Our team will review your request and get back to you with the next steps.
11. Important Note
Urban Cart India reserves the right to verify the condition and issue with a product before approving a return, replacement or refund.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
Urban Cart India
Email: urbancartindia00@gmail.com
Everyday Essentials. Extraordinary Finds.