Shipping policy

At Urban Cart India, we offer convenient delivery across India on all eligible products.

1. Shipping Charges

Free Shipping Across India 🇮🇳

There are currently no additional shipping charges for standard delivery on orders placed through Urban Cart India.

Any applicable charges will be clearly displayed at checkout before you complete your purchase.

2. Order Processing

Once your order is successfully placed, it is sent for processing and fulfilment.

Orders are generally processed within 1–3 business days.

During sales, promotions, festive periods or periods of unusually high order volume, processing may take slightly longer.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately:

5–8 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances outside our control.

Remote and difficult-to-service locations may require additional delivery time.

4. Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

You can use the tracking details provided to follow your shipment and check its delivery status.

Please allow some time for the tracking information to become active after dispatch.

5. Delayed Deliveries

While we work with our fulfilment and delivery partners to ensure timely delivery, occasional delays may occur due to:

  • Weather conditions
  • Courier delays
  • High order volumes
  • Public holidays
  • Address-related issues
  • Remote delivery locations
  • Transportation or logistical disruptions
  • Circumstances beyond our reasonable control

If your order appears significantly delayed, please contact us at urbancartindia00@gmail.com with your order number and we will help you check its status.

6. Incorrect or Incomplete Address

Please make sure your shipping details are correct and complete when placing your order.

Urban Cart India may not be able to modify the shipping address once an order has been processed or dispatched.

If an incorrect or incomplete address results in a failed delivery or return to the sender, additional shipping arrangements may be required before the order can be sent again.

7. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.

If an order is returned to the sender because of repeated failed delivery attempts, an incorrect address, or refusal to accept the package, please contact us at urbancartindia00@gmail.com for assistance.

8. Damaged Packages

If your package appears visibly damaged when delivered, please take photographs of the package before opening it.

If the product inside is damaged or defective, contact us within 48 hours of delivery.

Please refer to our Returns & Refunds Policy for information about damaged, defective or incorrect products.

9. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on product availability and fulfilment arrangements.

You may therefore receive your products in more than one package and/or at different times.

10. Contact Us

If you have any questions about your order or delivery, please contact:

Urban Cart India
Email: urbancartindia00@gmail.com

Please include your order number when contacting us so we can assist you more quickly.