Refund policy

At Urban Cart India, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.

Please read the following policy carefully before placing your order.

1. Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged
  • Defective or not functioning as intended
  • Different from the product you ordered
  • Missing an item or part
  • Significantly different from the description shown on our website

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please send:

  • Your order number
  • Clear photographs of the product
  • A clear photograph of the packaging
  • A short video showing the issue, where applicable

Our team will review the issue and, where applicable, arrange a replacement or refund.

2. Change of Mind / Unwanted Products

We currently do not accept returns for products simply because you have changed your mind, ordered the wrong product, or no longer require the item, unless otherwise stated on the individual product page.

Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return.

3. Wrong Product Delivered

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund at no additional product cost to you.

4. Refunds

Once your refund is approved, the refund will be processed to the original payment method, wherever possible.

Refund processing time may vary depending on your payment provider or bank.

We will notify you once the refund has been initiated.

5. Replacement

If your product qualifies for a replacement, we will arrange the replacement after verifying the issue and availability of the product.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

6. Products Damaged After Delivery

Urban Cart India is not responsible for damage caused after delivery due to:

  • Incorrect use
  • Improper installation or handling
  • Accidental damage
  • Normal wear and tear
  • Failure to follow product instructions

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, dispatched or handed over for delivery, cancellation may no longer be possible.

8. Return Shipping

For an approved return caused by a wrong, damaged or defective product, Urban Cart India will provide the appropriate return/replacement instructions.

We do not reimburse return shipping for returns that are not covered under this policy.

9. How to Contact Us

For any return, replacement or refund request, please contact us with your order number and details of the issue.

Email: [urbancartindia00@gmai.com]
Store: Urban Cart India

We aim to review eligible requests as quickly as possible.

Important

Urban Cart India reserves the right to verify the condition of a product before approving a replacement or refund. Any resolution will be handled in accordance with applicable consumer laws and the terms applicable to the product purchased.